FAQ

Antalion is an open-bid marketplace for airport and resort transfers. You open your route, licensed drivers bid whatever price they want, and you pick the offer you like best. Antalion is not a travel agency — it's a marketplace/software platform that connects passengers with licensed transport companies.

Once you open a request, online drivers are notified instantly. Any driver can bid any amount in € — they don't have to beat the current lowest offer. You can accept any offer whenever you like; you don't have to wait.

When you accept an offer, you pay securely by card directly to Antalion; the amount is held in iyzico's protected escrow pool until the transfer is completed. There's no need to pay the driver cash or card in the vehicle. Once the transfer is done, if you confirm within 24 hours (or do nothing), the amount is released to the driver — if something went wrong, you can raise an objection within that same window.

Yes. Payments are processed through a licensed payment provider; your card details are never stored on Antalion's servers.

If you add your flight number to the request, the driver tracks the actual landing time and waits accordingly. Airport transfers include up to 60 minutes of free waiting time.

Cancelling 48 hours or more before pickup is completely free, and any payment is refunded. Cancelling less than 48 hours before pickup is still possible, but the fee is non-refundable.

You get a full refund, and we work to find you a replacement driver as fast as possible. Serious violations on the driver's side result in platform penalties.

No. Customer and driver contact details (phone/email) are never shared with each other. All communication happens through in-app messaging, which is filtered and, if needed, reviewed by our admin team.

You can choose between Economy and VIP vehicle categories. Before accepting an offer, you can see vehicle photos and the driver's rating.

Yes — specify the number of infant/child/booster seats on the request form; the extra fee is automatically added to the offer amount.

The first offer usually arrives within a few minutes. In every case, requests are resolved within 24 hours at most (often much sooner, depending on your pickup time).

Your request simply expires and you're not charged anything. You're welcome to open a new request for the same route.

Yes — a single form lets you enter both outbound and return details, and collect offers for both at once.

No driver can bid on the platform without an approved license, vehicle registration and transport permit. All documents are reviewed and approved by our admin team.

Fill in the form on this page, or email us at info@antalion.com.