Terms of Sale
This agreement sets out the general framework of the relationship
between a customer requesting a transfer through the Antalion platform
and the independent driver providing that service. (Template text —
the final legal text should not be published before review by
qualified counsel.)
1. Parties and the Role of the Platform
Antalion is not a travel agency. Antalion is a marketplace/software
platform that connects a customer requesting a transfer with
independent, licensed transport companies/drivers who submit offers.
The transport service contract is formed directly between the customer
and the driver; Antalion is not a party to that contract and is not
responsible for the performance of the transport service itself.
2. Price and Payment
The final transfer fee is the offer submitted by the driver during the
open-bid process and accepted by the customer. Payment is collected in
full by the customer through Antalion's payment infrastructure (iyzico
Pazaryeri/Marketplace) the moment the offer is accepted, and is held in
a protected pool until the transfer is completed; no additional cash or
card payment is made to the driver in the vehicle. Once the transfer is
completed, the customer has a 24-hour window to confirm or object; if
confirmed, or if no objection is raised within that window, the amount
is automatically released, Antalion deducts its commission and pays the
remaining amount to the driver. If the customer objects, Antalion
reviews the case and decides. A refund may be issued to the customer if
the issue was caused by the driver.
3. Cancellation and Changes
The customer may cancel a request free of charge up to 48 hours or
more before the transfer time; if payment has already been made (and
not yet released from the pool), it is refunded in full. Cancellations
made less than 48 hours before the transfer are not eligible for a
refund. In cases of driver-caused delay or cancellation, the platform
may impose penalties on the driver concerned; this does not affect the
service relationship between the customer and the driver.
4. Liability
In the event of disputes arising during transport, the platform
provides support to help the parties reach an agreement; however, the
driver is responsible for the actual performance of the transport
service, and the customer is responsible for making payment.
5. Term
This agreement takes effect for a given transfer once the customer
accepts an offer, and ends when that transfer is completed or
cancelled.
6. Distance-Contract / Right-of-Withdrawal Exception
This agreement is a distance contract for the purposes of applicable
consumer-protection law. However, contracts for transport services to
be performed on a specific date or within a specific period are among
the recognised exceptions to statutory rights of withdrawal for
distance contracts; accordingly, no separate "right of withdrawal"
applies to the transfer service — cancellation and refund rights are
governed solely by the rules described in Section 3 above.
7. Intellectual Property
The Antalion brand, logo, website and platform software belong to
Antalion; they may not be copied, reproduced or used for commercial
purposes without prior written permission.
8. Limitation of Liability
Antalion's liability arising from this agreement is limited to the
commission amount collected for the transfer in question. Antalion is
not liable for the actual performance of the transport service, for
indirect damages, loss of profit, or for failure to achieve an
expected saving.
9. Force Majeure
Neither party is liable for failure to perform its obligations due to
circumstances beyond its reasonable control, such as natural disaster,
epidemic, war, act of terrorism, strike, or decisions of public
authorities; in such cases the request may be cancelled by mutual
agreement and any payment made is refunded.
10. Governing Law and Dispute Resolution
This agreement is governed by the laws of the Republic of Türkiye;
the courts and enforcement offices of Antalya, Türkiye have
jurisdiction over any dispute. Consumers resident in the European
Union may, if they wish, also use the European Commission's Online
Dispute Resolution platform (ec.europa.eu/consumers/odr).
11. Severability
If any provision of this agreement is held invalid, that does not
affect the validity of the remaining provisions.
12. Contact
For any question about this agreement, contact us at
info@antalion.com.