Terms of Sale — Airport & City Transfers
This agreement sets out the relationship between a customer requesting a
transfer through the Antalion platform and the independent driver providing that service. (Template text — the final legal text should not be published before review by qualified counsel.)
1. Parties and the Role of the Platform
Antalion is not a travel agency. Antalion is a marketplace/software
platform that connects a customer requesting a transfer with independent,
licensed transport companies/drivers who submit offers. The transport
service contract is formed directly between the customer and the driver;
Antalion is not a party to that contract and is not responsible for the
performance of the transport service itself.
2. Price and Payment
The final transfer fee is the offer submitted by the driver during the
open-bid process and accepted by the customer. Drivers are free to quote
any amount; there is no obligation to undercut another offer, and the
customer is free to accept any offer, not only the lowest. Payment is
collected in full by the customer through Antalion's payment
infrastructure (iyzico Pazaryeri/Marketplace) the moment the offer is
accepted, and is held in a protected pool until the transfer is
completed; no additional cash or card payment is made to the driver in
the vehicle.
3. Completion and Release of Payment
Once the transfer is marked completed, the customer has a 24-hour window
to confirm or object. If the customer confirms, or if no objection is
raised within that window, the amount is automatically released:
Antalion deducts its commission and pays the remaining amount to the
driver. If the customer objects, Antalion reviews the case and decides; a
refund may be issued if the issue was caused by the driver.
4. Cancellation and Changes
The customer may cancel free of charge up to 48 hours or more before the
transfer time; if payment has already been made and not yet released, it
is refunded in full. Cancellations made less than 48 hours before the
transfer are not eligible for a refund. A change to the pickup time after
the offer is accepted requires the driver's approval. In cases of
driver-caused delay, no-show or cancellation, the platform may impose
penalties on the driver concerned.
5. Contact Details Are Not Shared
Customer and driver phone numbers and email addresses are never shared
with each other. All communication runs through the in-app messaging
system, which is filtered for contact-information leakage and moderated;
attempting to move the transaction off the platform may result in
penalties under our terms.
6. Liability
The driver is responsible for the actual performance of the transport
service, including holding the required licences and insurance; the
customer is responsible for making payment and for being present at the
agreed pickup point at the agreed time.
7. Term
This agreement takes effect for a given transfer once the customer
accepts an offer, and ends when that transfer is completed or cancelled.
8. Distance-Contract / Right-of-Withdrawal Exception
This is a distance contract for the purposes of applicable
consumer-protection law. Contracts for transport services to be performed
on a specific date or within a specific period are among the recognised
exceptions to statutory rights of withdrawal; accordingly, cancellation
and refund rights are governed solely by Section 4 above.
Intellectual Property
The Antalion brand, logo, website and platform software belong to
Antalion; they may not be copied, reproduced or used for commercial
purposes without prior written permission.
Limitation of Liability
Antalion's liability arising from this agreement is limited to the
commission amount collected for the booking in question. Antalion is not
liable for the actual performance of the service, for indirect damages,
loss of profit, or for failure to achieve an expected saving.
Force Majeure
Neither party is liable for failure to perform its obligations due to
circumstances beyond its reasonable control, such as natural disaster,
epidemic, war, act of terrorism, strike, or decisions of public
authorities; in such cases the booking may be cancelled by mutual
agreement and any payment made is refunded.
Governing Law and Dispute Resolution
This agreement is governed by the laws of the Republic of Türkiye; the
courts and enforcement offices of Antalya, Türkiye have jurisdiction over
any dispute. Consumers resident in the European Union may, if they wish,
also use the European Commission's Online Dispute Resolution platform
(ec.europa.eu/consumers/odr).
Severability
If any provision of this agreement is held invalid, that does not affect
the validity of the remaining provisions.
Contact
For any question about this agreement, contact us via the contact form on
our website.