Terms of Sale — Tours
This agreement sets out the relationship between a guest booking a tour
through the Antalion platform and the independent, licensed tour company
operating that tour. (Template text — the final legal text should not be published before review by qualified counsel.)
1. Parties and the Role of the Platform
Antalion is a marketplace/software platform, not a tour operator or
travel agency. The tour contract is formed directly between the guest and
the tour company. That company holds the required agency/professional
licences and is responsible for operating the tour, including transport,
guiding and insurance.
2. Booking, Capacity and Departure
Tours run on published dates and departure times with a limited capacity.
A place is reserved only once payment is completed; an unpaid booking
does not reduce capacity and does not guarantee a place. The departure
time and pickup arrangements stated at booking are binding on both
parties.
3. Price and Payment
Prices are per person, in the currency shown at booking, and may differ
for adults, children and infants as stated on the tour page. Extras
selected at booking are added to the total. Payment is collected in full
online through Antalion's payment infrastructure (iyzico) and held until
the tour is completed. Anything not listed as included — such as meals,
entrance fees or personal expenses — is not included.
4. What Is Included
The tour page states what is included and excluded. Where hotel pickup is
included, the guest must be at the agreed pickup point at the agreed
time; the operator is not obliged to wait beyond a reasonable period, and
a guest who misses the departure is treated as a no-show.
5. Cancellation by the Guest
The guest may cancel free of charge up to 48 hours or more before the
departure time and receive a full refund. Cancellations made less than 48
hours before departure, and no-shows, are not eligible for a refund,
unless the tour page states a more generous rule for that tour.
6. Cancellation by the Operator
The operator may cancel a departure for reasons of weather, safety,
insufficient participation or a decision of a public authority. In that
case the guest is offered an alternative date or a full refund.
7. Health, Safety and Suitability
The guest is responsible for assessing whether the tour is suitable for
their health condition, mobility, age and — where relevant — swimming
ability, and for declaring any condition the operator asks about. The
operator's safety instructions must be followed and the operator may
refuse participation where safety requires it.
8. Completion and Release of Payment
After the tour is completed, Antalion deducts its commission and releases
the remaining amount to the operator, subject to the same confirmation/
objection window that applies across the platform.
9. Distance-Contract / Right-of-Withdrawal Exception
Leisure services to be provided on a specific date are among the
recognised exceptions to statutory rights of withdrawal for distance
contracts; cancellation and refund rights are governed solely by
Sections 5 and 6 above.
Intellectual Property
The Antalion brand, logo, website and platform software belong to
Antalion; they may not be copied, reproduced or used for commercial
purposes without prior written permission.
Limitation of Liability
Antalion's liability arising from this agreement is limited to the
commission amount collected for the booking in question. Antalion is not
liable for the actual performance of the service, for indirect damages,
loss of profit, or for failure to achieve an expected saving.
Force Majeure
Neither party is liable for failure to perform its obligations due to
circumstances beyond its reasonable control, such as natural disaster,
epidemic, war, act of terrorism, strike, or decisions of public
authorities; in such cases the booking may be cancelled by mutual
agreement and any payment made is refunded.
Governing Law and Dispute Resolution
This agreement is governed by the laws of the Republic of Türkiye; the
courts and enforcement offices of Antalya, Türkiye have jurisdiction over
any dispute. Consumers resident in the European Union may, if they wish,
also use the European Commission's Online Dispute Resolution platform
(ec.europa.eu/consumers/odr).
Severability
If any provision of this agreement is held invalid, that does not affect
the validity of the remaining provisions.
Contact
For any question about this agreement, contact us via the contact form on
our website.